Legal

Privacy Policy

Last updated: June 2026

We take safeguarding online privacy seriously. This policy explains what information Social Flo collects when you visit socialfloagency.com or work with us, why we collect it, and how we look after it. If anything here isn't clear, email us at leah@socialfloagency.com and we'll talk you through it.

Scope of this policy

This policy applies to socialfloagency.com and to any information you share with Social Flo directly, whether that's through a contact form, a booking link, an email, or a Flodesk signup. It covers what we collect, how long we keep it, and who (if anyone) we share it with.

What information we collect

We only collect what we need to run the business and serve you well. Depending on how you interact with us, that might include:

• Your name and email address, when you join a waitlist, download a freebie, or book a call
• Details you give us in enquiry forms or booking forms, such as your business name, Instagram handle, or what you're looking for help with
• Basic technical data about your visit to our site, such as browser type, device, and pages viewed, collected automatically through analytics tools
• Payment and billing details when you purchase a service, course, or membership, handled by our payment providers rather than stored by us directly

We never ask for more than we need, and we don't sell your information to anyone.

How we store and protect your information

Your information is stored using trusted third party platforms, including our email marketing provider, booking software, and payment processors. Each of these platforms has its own security measures in place, and we choose providers that take data protection seriously. We keep access to client information limited to what's needed to deliver our services.

We hold onto information for as long as is reasonably necessary for the purpose it was collected for, for example, for as long as you're subscribed to our list, or for as long as is required to meet our legal and accounting obligations.

The legal basis for processing your information

Where data protection law requires it, we rely on one of the following grounds to process your information:

• Consent, such as when you opt in to receive emails from us
• Contract, when processing your information is necessary to deliver a service you've purchased
• Legitimate interest, such as understanding how people use our site so we can improve it
• Legal obligation, such as keeping financial records for tax purposes

You can withdraw consent at any time, for example by unsubscribing from our emails using the link in any newsletter.

Links to other websites

Our site may link out to other places, such as Instagram, Flodesk, or our booking and payment platforms. Once you click through to one of these, you're covered by that site's own privacy policy, not ours. We'd encourage you to read theirs too before sharing any information.

Cookies

Cookies are small text files placed on your device when you visit a website. We use them, or plan to use them, in a few ways: to remember basic preferences, to understand how people use our site through analytics, and to support embedded content from platforms like Instagram, Flodesk, and our booking software, each of which may set their own cookies when you interact with them.

You can control or delete cookies at any time through your browser settings. Blocking cookies entirely may mean some parts of the site, like embedded forms or feeds, don't work as smoothly.

Website analytics and marketing

We use analytics tools to understand how visitors use our site, things like which pages are popular and how people found us. This helps us make the site more useful. We may also use similar technology for showing relevant marketing on platforms like Instagram and Meta. You can opt out of this kind of tracking through your browser or device settings at any time.

Your rights

You have the right to ask what information we hold about you, to ask us to correct it, or to ask us to delete it. You can do this at any time by emailing leah@socialfloagency.com, and we'll get back to you as soon as we can.

Changes to this policy

We may update this policy from time to time, for example if we start using a new tool or platform. Any changes will be posted on this page, so it's worth checking back occasionally if you want to stay up to date.

Get in touch

If you have any questions about this policy or how your information is handled, email us at leah@socialfloagency.com.